Running a business is anything but easy. Between the various departments one must oversee and the human capital one must manage, things get challenging.
Thankfully, running a business has become considerably easier owing to the various automation software available to streamline business processes. In fact, a report by McKinsey states that 45 percent of all paid activities can be replaced by technology. Similarly, 20 percent of CEOs spend their time doing tasks that can easily be automated.
To ensure that a business makes the most out of its limited resources and human resource, here are the top software that can be introduced to streamline business operations and hence improve efficiency.
#1 Best Software to Streamline Your Business Processes 2021
According to FinancesOnline, a whopping 50 percent of all accounting tasks can easily be automated. This can help in minimizing the risk of errors within the finance department and hence ensure productivity.
FreshBooks is one online accounting software that immensely helps small businesses in automating the many tasks of their accounting departments. Whether it be client follow-ups or real-time book-keeping, such tasks tend to be quite repetitive and hectic.
Such cloud-based solutions help take the burden off humans. This software, for instance, has various features which help in effectively organizing expenses of a business, maintaining payrolls, generating recurring client profiles, and sending automated reminders of late payments to customers.
Additionally, it also creates professional-looking customized receipts for each client. This helps a small business in relaying a trustworthy brand image in front of its clientele.
According to a survey conducted by Voucher Cloud in the UK, only 21 percent of employees believe that they are productive throughout their working hours. For a business, this means that hiring employees 9 to 5 doesn’t necessarily mean getting the same amount of work.
To best gauge how the workforce of a business spends its time, Timely is one software that can be used. It can allow business owners to decide whether a given time period should be clocked in or not.
Similarly, for a service being provided to a client on an hourly basis, Timely can be used to decide how much to charge the client.
The software can be viewed as a time tracking tool that helps to record everything a given team works on. This reduces the chances of invoicing accuracy as well as helps improve reporting for payroll. One of the best features of this software is that it offers a real-time dashboard as well as illustrates the billing amount once information about hourly rates and overtime is added.
For businesses looking for an all-in-one business management solution for their small businesses, HoneyBook might be an ideal tool. This software comes into the picture right from contacting leads all the way to booking a client.
Apart from capturing and converting leads, the software can also be used to send invoices and contracts to clients as well as automate workflows and projects.
The tool doesn’t just send across contracts; it also formats it in a way to make it easier for clients to understand and sign. For instance, it allows for digital signature and sends the business instant notification once the client signs it.
Apart from the intuitive design, the availability of a mobile version of the software allows business owners to keep abreast with the operations of a business on the go.
According to HubSpot, over 90 percent of American consumers cite customer service and support to be an important factor for deciding whether to purchase from a given business or not.
Hence, special consideration must be taken to deliver impeccable customer support. However, this is anything but easy. Especially when you consider the huge number of platforms available for customers to access a brand; this includes email, social media, website, chatbots, etc.
This is where ZenDesk comes in. This customer service tool allows brands to correspond with their customers across platforms. The best part is that one can do so via one dashboard. This eliminates the need to access each platform separately. Hence, reducing the chances of missing out on customer queries.
Among the various features delivered, aspects which stand out include:
• Ticket assigning and sharing across the software.
• Multi-brand support for managing various projects and brands at the same time.
• Workflow creation to streamline the ticketing process.
• AI chatbot for dealing with frequently asked questions and directing the required queries forward to customer representatives.
According to Statista, as of 2020, there are over 3.9 billion email users in the world! And this figure is estimated to increase to over 4.9 billion in the next three years. Therefore, it is safe to say that email is a powerful platform for businesses to engage with their clients.
This is why most businesses tend to make use of email marketing and outreach to reach out to customers, provide customer support and remarket their products.
To streamline this business process, a marketing automation tool like MailChimp can be of help. This is because when sending mass emails, service providers like Outlook and Gmail tend to be limited. Marketing automation software like MailChimp is better able to connect businesses with their email lists.
For starters, the tool allows businesses to develop a professional-looking email handle that helps in boosting brand credibility and authenticity. Its feature of setting up automated emails removes the hassle of manually sending emails.
After creating and organizing the email campaign once, a business can go ahead and deal with other business processes, leaving MailChimp to take care of the rest.
#2 Ending Remarks
Just like there are a plethora of business processes to be taken care of, there is an equally vast portfolio of software available. While some of the best software have been shared in the guide, this list is not exhaustive.
To decide which tool is ideal for a given business, one must first identify the automation needs of the various departments and then see which software best helps in satisfying those needs. Only then can a business streamline its business processes!